IT PMO Analyst will support the IT Project Management Office (PMO) through detailed portfolio and project analysis and reporting; the IT PMO Analyst should have 8+ years of relevant IT and Project Management Office (PMO) work experience, including knowledge or background in metrics and measurement analytics, knowledge of Enterprise Application Development and Maintenance, Infrastructure, Architecture and IT Financial Practices, (including P&L management, capital vs. expense guidelines (per SOP 98-1) ROI-C, TCO, and NPV/depreciation guidelines) and associated processes, work products and tools, understanding of program and project management disciplines, experienced in process design, process management and quality management, proficiency with Microsoft Office applications (Word, MS- Project , PowerPoint, Access and Excel), familiarity project management tools, SQL, and Access proficiency required; experience with statistical tools such as Minitab strongly preferred.
DUTIES:
• Works closely with IT Finance to monitor the overall IT governance process to ensure projects are properly authorized and aligned with business plans and authorized changes
• Analyze the portfolio and performance measurements for defined Information Technology (IT) and Project Management stakeholders.
• Assist WW IT Project Managers in discrete project analysis and reporting as required to support the successful delivery of IT Projects
• Analyze the resource supply/demand forecasts and assists in portfolio planning as well as identification of outsourcing needs including capacity management and analysis
• Participate in IT metrics management and reporting program, including the development of metrics and metric targets by understanding the calculations, the data sources for the calculations, and behaviors that are desired as a result of a certain metric
• Understands and monitors compliance with the IT PMO Governance Framework
• Provides Regional IT Business Leads with portfolio support/consultation via monthly reviews of portfolio’s
• Analyzes defined set of Portfolio Management reports and prepares detailed findings for Project Managers and IT Leads focusing on analysis and determination of associated action items
• Provides management with recommendations to pro-actively address issues and manage risks effectively through trend reporting
• Communicates the ongoing status of the IT portfolio to both Corporate and Regional IT management including defined recommendations and assists in resolving issues/concerns
• Work with IT Finance to monitor and track and report project and portfolio budgets and spend to plan; FTE budgets including internal and external labor, hardware and software spend.
METRICS AND REPORTING:
• Establishes calculations, data sets, and targets for new/enhanced metrics at the appropriate organizational level
• Analyzes all metrics data, supports ad-hoc analysis and reporting requests
• Manages requests for metrics communication and education support across the organization
• Manages the creation of redesigned metrics database including appropriate interfaces with all associated data sources
QUALITY AND CONTINUOUS IMPROVEMENT:
• Audit sources of metrics data to ensure integrity is maintained
• Monitors & reports IT compliance to data / documentation requirements via audits and escalation process
• Alerts sponsors, stakeholders and other appropriate people within the organization on a regular basis of how the improvement of metrics or improvements in other capabilities impact the overall portfolio management program
• Supports activities to assess IT PMO effectiveness and stakeholder satisfaction
• Qualified candidates will have 8+ years of relevant IT and Project Management Office work experience
KNOWLEDGE/SKILLS:
• Knowledge or background in metrics and measurement analytics
• Knowledge of ADM Process Architecture Model and associated processes, work products and tools
• Understanding of program and project management disciplines
• Experienced in process design, process management and quality management
• High Level of Proficiency with Microsoft Office applications (Word, MS- Project, PowerPoint, Access and Excel)
• Minitab experience preferred
• Project Financial Management experience required
• Bachelors of Science degree preferred
• SAP Experience highly desired
• Six Sigma experience desired
• Formal training in Project Management
EQUIPMENT USED:
• Calculator
• Personal computer
• Computer printer
• FAX
• Photocopier
• Telephone